SERVICES

SUPPORTING YOUR FIRST STEPS

The needs of today’s multi-brand technicians are:

Be accompanied

Training
Help with repair
Daily support

Access vehicles

pass-thru
Security Gateway

stay competitive

Gain in productivity
Diagnose and repair all vehicles

Through a catalog of services focused on electronic diagnostics, ACTIA has set up a responsive and dedicated organization to serve its customers.

Customer Care is ACTIA’s promise to support you, train you and improve your skills.

Discover the 3 pillars of Customer Care.

After Sales Service

Support and Training

For uninterrupted use of our solutions and support technicians on our products.

expertise

For an answer to new electronic diagnostic problems in the workshop.

assistance

Identical assistance for all of our diagnostic solutions:

Telephone or email assistance included for all questions relating to your tool.
Automatic callback service.
Traceability of your requests via a module included in your tool.
Standard exchange of your device in 24-48 hours included, it's an ACTIA exclusive!

Never hesitate to contact our hotliners!

training

On our products and current issues, through:

Webinar

E-Learning

Full support to use our solutions and understand changes in the business.

Unlimited Webinar and E-Learning access for customers of our diagnostic solutions.

Expertise

Are you refusing sales for advanced diagnostic services that you do not yet master? Are you lacking a technical expert in the workshop? Need to speed up electronic vehicle diagnostics?

Let us perform the advanced electronic diagnostic functions for your accounts. Expert Diagnostic assistance is made up of a team of expert technicians trained to respond to your most complex diagnostic issues. In less than 4 hours, our technicians will accompany you in the resolution of breakdowns related to the electronic diagnosis of the vehicles.

Here are some concrete examples of the use of our expert diagnostic assistance:

Determine the feasibility of an intervention
Explain the search methods from fault codes reported by the diagnostic tool
Guide in the search for a breakdown and/or diagnosis on the vehicle
Guide in the search for a breakdown eProvide the repair methods and technical information necessary for the interventiont/or the diagnosis on the vehicle
Unlock Security Gateways
Access to PRP-Diag
And more !

Main advantages:

Dedicated and priority phone line
Unlimited number of calls!
A solution in less than 4 hours
Callback service included: we call you back so you don't waste time
Ticket tracking module: track your requests in real time

Subscribe for 12 months and benefit from a PRP-Diag operation and a vehicle unlocking (Security Gateway) offered per month!

Or get this service on demand!

For more information, our team is at your service to answer you as soon as possible.